We've Got You Covered
Your support & maintenance provides you with reliable and timely assistance to ensure optimal performance and minimal downtime.
Product Support
We offer comprehensive support and maintenance benefits, ensuring our clients have access to technical assistance, software updates, and training resources to optimize their software experience.
An unlimited number of support tickets.
Phone, email, and remote assistance to help diagnose and troubleshoot issues.
Integrated video recording to help you explain issues when submitting tickets.
Connect with our worldwide team of certified agents to help find resolutions quickly.
Software Maintenance
A software maintenance plan keeps your software up to date with the latest enhancements, fixes, and improvements. Regular updates ensure optimal performance, unlock new features, and enhance functionality, helping you maximize the value and capabilities of your software.
Library Data Maintenance
While it's important to keep your software updated, it's also a good idea to keep current with the latest advancements, improvements and new products available within our library updates.
Our team of engineers are working diligently to keep up with the demands for more products, improvements and the latest hardware from major suppliers.
"Microvellum's support has been seamless from the beginning. Their assistance significantly improved our efficiency, helping us get products out the door much faster."
- Matthew Comer, Homestead Cabinets
Microvellum community forums provide a platform for users to share knowledge, exchange ideas, and collaborate on solutions to common challenges.
Microvellum's knowledge base offers a comprehensive collection of resources, including articles, tutorials, and FAQs, to help users troubleshoot issues and master your software.
Our techs actively participate in the community forums, offering expertise and guidance to help you solve problems and optimize your use of your software.
Frequently Asked Questions
You can contact Microvellum technical support via phone, email, or by opening a support case through the Microvellum Client Portal. Support is available during regular business hours, and urgent issues can be escalated for faster resolution.
Yes, Microvellum offers remote support services, allowing technicians to remotely access your system to diagnose and resolve issues more effectively.
You can follow the Microvellum News forum on our Community to receive email updates when new software or product library updates are available.
Microvellum recommends updating to the latest software version to take advantage of performance improvements, security updates, and new features. Legacy versions, defined as any version older than the last three major releases (e.g., Toolbox 2021 or earlier), no longer receive updates or support. Staying current ensures access to the latest advancements and support.
Your software will continue to function offline for up to 30 days after initial activation. After this period, an internet connection will be required. To ensure a smooth transition, we will send a reminder 10 days before reconnection is needed. *Please note: Floating licenses require a constant internet connection.
To renew your subscription, please reach out to your account manager to discuss updating your account. If you're unsure who to contact, their details can be found in the Help/About section of Toolbox.
Your support and maintenance plan is valid for one year. You will receive a notification before the renewal date, and our team will proactively reach out to ensure your plan remains active.
Your support and maintenance subscription does not include IT-related activities or assistance. For help in this area, we recommend contacting your Account Manager to arrange a dedicated session with our service team.
Your support subscription does not include assistance with SQL server configuration. For help in this area, please contact your Account Manager to arrange a dedicated session with our service team.
Generally, anyone in your company with an active Microvellum software license is eligible for support. However, if you have a large number of users, we recommend appointing a team leader to act as the primary contact for managing your company’s support tickets.
Data recovery assistance is not included in your support subscription. If you've experienced data loss with your Microvellum data, we recommend contacting your IT team for support in restoring it.
Your support and maintenance subscription provides support benefits exclusively for your internal employees. It does not extend to subcontractors or third-party companies authorized to use your license(s).
Our support team is highly knowledgeable in all aspects of our software. However, for more personalized and tailored assistance, we recommend contacting your Account Manager to arrange a dedicated session with a member of our service team.
Has your support plan expired?
Our team can help get you back on track and help explain the improvements we've made while you've been away...
